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Fulfillment Policy

Unfortunately, our tours are currently CLOSED due to stay-at-home orders. We are accepting reservations for mid-January and beyond.

 

When we are back, here's what you can expect:

  • Our shared vans are now "socially distanced" with fewer guests on our vehicles and separation between parties

  • Our tour hosts & drivers complete health screenings and temperature checks before they go out each day

  • Masks are required while on the vehicles for both guests and staff

  • We sanitize the van before pickup and then between stops

  • We offer hand sanitizer to all guests

  • Private Customized tours are easier to reserve 

 

WARNING: While we are doing everything we can to ensure the safety of our customers, we must emphasize that the number of visitors in wine country is unpredictable - especially on Saturdays. If you are in a high-risk health category or are especially concerned about maintaining a significant distance from others, we DO NOT recommend a shared/deluxe wine tour on the weekends. Please consider visiting during the week or booking a private/customized tour for your party.

     

Speaking of Customized Tours.

If you have 6 or more guests in your party, we highly recommend (and may require) that you do a Customized Tour. This is especially critical on a Saturday when our deluxe tours are very popular. Plus, you get to pick your wineries and customize your itinerary! Pricing is similar for our custom tours with 6 guests to our deluxe tours.

A Few Other Important Notes:

 

  • Outdoor Wine Tasting -- Due to county requirements, most of your wine tastings and lunch service will take place outdoors. Please dress appropriately and bring a jacket, umbrella, sunscreen, etc. as you might require. The good news is that the Fall/Winter is a beautiful time of year to be outside in wine country!

  • Behind-the-Scenes Tours - They are currently difficult to schedule at the wineries due to staffing shortages, distancing requirements, and other challenges. When we are able to schedule a brief wine-making tour, we will always do so. But it is currently not a guaranteed inclusion.

  • Bring your Patience -- The wineries are doing their best to comply with health guidelines and manage the sometimes large numbers of guests that want to visit. We always make reservations for you at the wineries, but sometimes those wineries are overwhelmed and you might encounter an unexpected line. Bring your patience, and your sense of humor and adventure! Every day is a little bit different these days. What we CAN guarantee is that you will enjoy delicious wine and food and relax in a beautiful place. 

 

Cheers!

The TWCE Team